Shipping Policy

Last Updated: August 17, 2026

Thoughtfully Made, Carefully Shipped

Every keepsake from The Caring Creative is thoughtfully handcrafted and carefully packaged before it begins its journey to you. We appreciate your patience as we create something meaningful just for you.

Processing Time

Most orders are prepared and shipped within 3–5 business days.

Please note:

Business days are Monday through Friday, excluding holidays.
During busy seasons, holidays, or special promotions, processing times may be slightly longer. If this happens, we'll keep you informed.

Shipping Time

Once your order has shipped, typical delivery times are:

Standard Shipping: Approximately 5–7 business days (depending on your location)

Please note that shipping times are estimates provided by the carrier and cannot be guaranteed.

Shipping Confirmation

As soon as your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

If you don't see your shipping confirmation, please check your spam or promotions folder before contacting us.

Shipping Address

Please double-check your shipping address before placing your order.

The Caring Creative is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error after placing your order, please contact us immediately. We'll do our best to update your address before your order ships.

Lost or Delayed Packages

Once your package has been handed to the shipping carrier, delivery is managed by the carrier.

If your package appears delayed, we recommend checking the tracking information first. If you need additional assistance, please don't hesitate to reach out—we're happy to help however we can.

If your tracking shows your package as delivered but you can't locate it, we recommend:

Checking around your property
Asking household members or neighbors
Contacting your local shipping carrier

If you're still unable to locate your package, please contact us so we can help determine the next steps.

Damaged Packages

We carefully package every order to help ensure it arrives safely.

If your order arrives damaged, please contact us within 7 days of delivery and include:

Your order number
Photos of the damaged item
Photos of the shipping box and packaging

We'll work with you to make it right as quickly as possible.

International Shipping

At this time, The Caring Creative ships within the United States only.

If international shipping becomes available in the future, we'll update this page.

Questions?

If you have any questions about your order or shipping, we're always happy to help.

The Caring Creative

100 Main Street North, PMB #327
Southbury, CT 06488

Email: kate@thecaringcreative.com

Thank you for supporting our small business and allowing us to create something meaningful for you. We can't wait for your keepsake to arrive.